Founder’s Blog

The unexpected news of actor Chadwick Boseman’s death on August 28th caught our entire nation off guard, but it specifically impacted the Black community on a deeper, more visceral level. As an African American woman, I was immediately devastated, as … Read More
Though we’re often concerned with how the day-to-day, “nitty gritty” operations impact employee engagement, we tend to lose sight of how an organization’s bigger mission can inspire people to stay forward-focused. I truly believe having a clear vision as a … Read More
An often overlooked metric of employee engagement is whether or not they feel their feedback is truly wanted, heard, and valued. In the larger landscape of American workplaces, only 30% of employees say their feedback is acted upon by the … Read More
Though we are now months into this new pandemic-informed reality, there is still a lot left in the unknown.  We’re unsure of when employees will be able to return to work in person, we don’t know how our respective industries … Read More
In many ways, the advent of telecommuting in 2020 has complicated our collective capacity to listen to one another. With the ability to mute yourself, turn off your camera, leave meetings at any point, and discreetly multitask from behind the … Read More
As the coronavirus pandemic triggered wide-ranging paradigm shifts, leaders across the globe witnessed the emergence of radically different workplace dynamics. Within this new reality, the task of maintaining employee engagement has faced unprecedented challenges.  However, a recent Gallup study found … Read More
When you create a workplace that is psychologically safe, you free your employees up to take risks, fail forward, and feel comfortable enough to bring their full selves to work. Without that sense of psychological safety, employees won’t feel comfortable … Read More
Listening is critical in today’s workplace and building a culture of listening is imperative if you want your employees to feel like their voice matters.  Listening alone is no longer enough.  Employees feel energized when they have hope that their … Read More
While being interviewed for a podcast the other day in which we talked about resilience, one affirmation rose to the surface that has stuck with me ever since in the context of employee experience, employee engagement, and caring leadership. That … Read More
Globally, we have been hearing about a second round of shutdowns and quarantines due to peaks in Coronavirus cases in many states and countries. Many organizations were planning to return to the office in phases. Some organizations are considering remote … Read More
{Written by Liz Stincelli, Senior Consultant at Customer Fanatix) “ To make customers happy, we have to make sure our employees are happy first.” —Zappos Healthy Culture Employees don’t want to work for an organization where the culture feels oppressive, … Read More
{Guest post by Jose Gomez, Diversity and Inclusion Expert for over 20 years and Consultant at Customer Fanatix.} In this current tumultuous time we are facing, it is timely to remind ourselves to support and lead with intentional inclusive leadership … Read More
This weekend, I attended Mary Poppins, the musical, as my daughter played a role in the ensemble. I have seen this musical many times, but there is something compelling about seeing it in real life. It authentically explores the concept … Read More
While many of you were enjoying Valentine’s Day with your special someone, I decided to join 1100 middle school students at a youth retreat in the Colorado mountains. I’m still a little upset that I didn’t get chocolate, flowers and … Read More
Giving employee feedback can be difficult for managers, especially those who dislike conflict. Nonetheless, employees need both positive and constructive feedback to grow personally and professionally. The issue is that most managers don’t know to provide developmental employee feedback, or … Read More

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